General Terms & Conditions

Relocation, Immigration and Settling-in Services

1. Scope and supplier

These General Terms & Conditions (“GTC”) apply to services supplied by LëtzMove, operated by Veronica Floridi as an independent trader in Luxembourg, 29, rue du Commerce, L-3616 Kayl, Luxembourg, VAT LU37757537, contact@letzmoveportal.com (“LëtzMove” or the “Supplier”), to the customer identified in the quotation, engagement letter or order (“Customer”).

The contractual documents consist of the signed engagement letter or quotation, any specific written scope, these GTC and, where applicable, the Data Processing Agreement. In case of conflict, the specific signed engagement letter/quotation prevails, except that the DPA prevails for processor obligations concerning personal data.

2. Offers and formation of the contract

Unless otherwise stated, an offer is valid for 30 days. A contract is formed when the Customer accepts the quotation/engagement letter in writing or electronically, or instructs LëtzMove to start the services after receiving the contractual documents.

3. Nature of the services

LëtzMove provides relocation, immigration and settling-in support, which may include home search, orientation, temporary accommodation assistance, commune registration, residence/work authorisation support, driving-licence procedures, social-security/health-insurance support, family-benefit or childcare-related administrative assistance, banking/insurance/internet/utilities support, move-in/move-out coordination and related case-management services, as specified in the accepted offer.

LëtzMove is bound by an obligation of means, not an obligation to obtain a particular property, permit, appointment, authority decision, landlord acceptance or third-party outcome. Information supplied as part of the service is practical relocation/immigration assistance and is not legal, tax or regulated financial advice.

4. Customer cooperation

The Customer and/or beneficiary shall provide complete, accurate and timely information and documents, promptly review applications and proposed actions, attend appointments when required and inform LëtzMove of relevant changes. LëtzMove is not responsible for delays, refusals or additional costs caused by incomplete/incorrect information, late responses, third parties, authorities, market conditions or other circumstances outside its reasonable control.

5. Home-search and third-party services

Property availability, landlord/agent acceptance, rental terms and viewing appointments are controlled by third parties and cannot be guaranteed. LëtzMove may introduce or coordinate third-party providers but is not the contracting party for leases, agency agreements, insurance, banking, utilities, telecommunications, schools, transport or other third-party services unless expressly agreed otherwise.

6. Prices, VAT and third-party costs

Prices are stated in the accepted quotation and are exclusive of VAT unless expressly stated otherwise. Third-party costs are not included unless the quotation expressly says so. These may include government fees, translations, apostilles/legalisations, courier costs, property-agent fees, deposits, rent, insurance premiums, utility/telecom charges, banking fees, inspection costs, school costs and other supplier charges.

Package pricing reflects a bundled service. Unless mandatory law provides otherwise or the quotation expressly states otherwise, non-use of one component of a package does not automatically create a right to a partial refund.

7. Payment

Unless a quotation provides different terms, 50% of the professional fees is due upon acceptance/signature and 50% upon completion of the agreed services, with the final invoice payable within 30 days. LëtzMove may suspend work on overdue invoices after reasonable notice, except where suspension would conflict with mandatory law.

Late-payment interest and recovery compensation may be charged only to the extent permitted by applicable Luxembourg law and, where relevant, according to whether the Customer is a business or a consumer.

8. Changes, additional services and cancellation

Work outside the agreed scope requires Customer approval and may be quoted separately. If the Customer cancels after work has started, LëtzMove may invoice work already performed and non-refundable commitments made to third parties, subject to mandatory consumer rights where applicable.

9. Consumer right of withdrawal

Where the Customer is a consumer and the contract is concluded at a distance or off-premises, any mandatory statutory withdrawal right applies. Where the Customer expressly requests that services begin during the withdrawal period, the Customer may be required to pay a proportionate amount for services actually supplied before withdrawal, to the extent permitted by law. If the service is fully performed during the withdrawal period, loss of the withdrawal right requires the conditions prescribed by mandatory law to be met.

10. Immigration and administrative procedures

Rules, administrative practices, document requirements and processing times may change. Decisions remain with competent authorities and other third parties. The Customer/beneficiary remains responsible for the truthfulness and completeness of documents and for decisions requiring their personal approval or signature.

11. Confidentiality

Each party shall protect confidential information received in connection with the services and use it only as necessary for the contract. Disclosure is permitted to personnel, advisers, subcontractors, authorities and service providers who need the information for the services or where disclosure is legally required, subject to appropriate confidentiality duties.

12. Data protection

Each party shall comply with applicable data-protection law. LëtzMove’s Privacy & Data Protection Policy explains processing for which LëtzMove acts as controller. Where LëtzMove processes personal data on behalf of a corporate Customer, the LëtzMove Data Processing Agreement applies. Customers must ensure they are entitled to provide personal data to LëtzMove and, where necessary, have informed the relevant employees/family members.

13. Intellectual property

LëtzMove retains its pre-existing templates, methods, know-how, branding and materials. The Customer may use deliverables created specifically for the assignment for its internal purposes, unless the parties agree otherwise.

14. Liability

Nothing in these GTC excludes or limits liability that cannot lawfully be excluded or limited. Subject to mandatory law, LëtzMove is responsible for direct loss caused by its proven contractual breach, negligence or wilful misconduct. LëtzMove is not liable for decisions or failures of authorities, landlords, agents or other independent third parties, or for indirect/consequential losses, except where such exclusion is prohibited by law.

Any contractual liability cap should be stated in the signed quotation/engagement letter and should be reviewed for enforceability in the relevant B2B/B2C context rather than relying on a blanket exclusion.

15. Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, provided the affected party informs the other party as soon as reasonably practicable and takes reasonable steps to mitigate the impact.

16. Termination

Either party may terminate for a material breach not remedied within a reasonable period after written notice, where remediation is possible. Termination does not affect accrued payment obligations, confidentiality, data-protection duties or provisions intended to survive termination.

17. Governing law and disputes

The contract is governed by Luxembourg law, without prejudice to mandatory consumer protections. For B2B Customers, the courts of Luxembourg City shall have jurisdiction unless otherwise agreed. For consumers, mandatory jurisdiction rules remain applicable.

18. Miscellaneous

If a provision is invalid or unenforceable, the remaining provisions remain effective. Amendments should be recorded in writing. Failure to enforce a right immediately does not waive it.

Acceptance

These GTC are intended to accompany the applicable quotation or engagement letter. The Customer should receive them before accepting the services.